Refunds
We are pleased to offer our clients a 48 hour cooling off period on our Patient Concierge Service packages. Should you change your mind regarding the Service you have chosen, you are welcome to cancel within the first 48 hours of booking. Any time that has been utilised by your Concierge as a part of that Service will be deducted from your refund, at a rate of $2.50 per minute. A $75 booking fee will also be deducted from your refund. Bookings cancelled in the same week as the service is to commence will have a 50% fee deducted from the final refund amount.
When making a Patient Concierge booking via email, a $75 booking fee is charged at the time to secure your dates, with the balance required two weeks prior to your date. This fee is non refundable should you need to cancel your booking.
When booking a Patient Concierge directly via our website, a $75 booking fee will be deducted from your refund should you need to cancel your booking.
All bookings cancelled within 24 hours of the service commencing are non refundable.
Covid cancelations are approved and fully refundable where support has not commenced, and client was unaware of Covid exposure previous to commencement. (less your booking fee on Patient Concierge bookings.)
All Pure You Accommodation packages are refundable up until 48 hours before check in. Once payment has been made, there will be a $75 cancellation fee deducted from the refund to cover administration as well as shipping costs (associated with your recovery package). If you cancel within 48 hours of your check in, the first night accommodation plus the $75 will be deducted from your refund. Please contact us directly for individual accommodation refund guidelines.
Refunds on third party bookings are processed in accordance with the third party's guidelines, please contact the third party directly to cancel your service.
Refunds on products that are purchased separately or as part of the Recovery Packs are approved where the product is faulty or arrives damaged.
Refunds on post operative garments are only approved where the garment arrives damaged or faulty. Our garments are sensitive and worn directly over surgical sites, full hygiene standards are upheld. Returns on garments that have been tried on are not accepted.
Costs associated with shipping Recovery Packs are non refundable.
There are no returns available on pillows due to Australian health regulations.
Due to the nature of the #drmgirl merchandise, these items are non refundable. Please check the sizing measurements prior to purchase, or contact us with any questions to ensure you make the right selection.
For any questions regarding our returns/refund policies, please email heidi@pureyou.com.au.
You can send your approved return to:
Pure You
PO Box 7093
Redland Bay Qld 4165