Meet Your Team
We got you!
We are your passionate team of Recovery Partners. We are with you every step of the way. We are here to support you and to ensure your smooth recovery.
"Lena is amazing!" That is what you will hear every client who has had an interaction with her say. Lena has been hand selected as our premier Patient Concierge in Sydney because she is kind, compassionate and absolutely loves what she does.
Lena is a previous patient of Dr Miroshnik as well as Dr Shahidi. She is passionate about ensuring our clients are prepared for their smooth recovery and has even been known to make them sandwiches!
Caring for our clients is Lena's number one priority. She will ensure you relax, recover and enjoy the new, pure you. Lena is available throughout Sydney and surrounds for all Patient Concierge support.
xo
Bianca Bastoni - Patient Concierge Melbourne
Bianca's passion for providing support, encouragement and guidance is next level. She is gentle and caring and being a recent mummy makeover patient herself, Bianca has first hand experience in recovery from such a big surgery herself. You can currently find her offering other patients, from all around the globe, post op recovery support via her Instagram account @mummymakeoverbydrbloom where she has documented her experiences with her surgeon Dr Richard Bloom from @re.plasticsurgery and gives a wonderful insight into her recovery.
Bianca is available for all our patient concierge duties from hospital discharge support, in room recovery support and even airport support should you be travelling to Melbourne for your surgery and unable to get yourself and your luggage to the airport.
Bianca is also a qualified hairdresser and massage therapist, providing our Melbourne clients with remedial, post operative lymphatic support massage.
Bianca is also studying to be a nurse. She really is the ultimate patient concierge.
xo
Claudia Featherstone - Patient Concierge Melbourne
Meet your newest Melbourne patient concierge, Claudia. Claudia is one of those people you feel like you've known forever because she's so easy to be around. She is calm, supportive and has a warm and welcoming vibe. Claudia is a mother of two little ones and has had her own experience with a mummy makeover as a former patient of Dr Richard Bloom at Re. Plastic Surgery. She is very active in private Facebook groups supporting other ladies going through plastic surgery and is passionate about seeing others recover smoothly and of course, successfully.
"I have had such a wonderful experience myself and have loved the whole process. The thought of being part of someone else's journey, even in a small way makes me so happy :)"
Claudia is available for all our patient concierge duties from hospital discharge support, in room recovery support and even airport support should you be travelling to Melbourne for your surgery and unable to get yourself and your luggage to the airport.
xo
Joie Upton - Patient Concierge Sydney
Meet your newest Sydney patient concierge, Joie. Joie is nurturing, kind and patient. As a previous patient of Dr Miroshnik for a Mummy Makeover, Joie is supportive and knows what each patient is going through in the various stages of recovery from big surgeries.
As a mum of 3 boys and a newborn photographer, caring for others is something Joie love's doing. Joie has covered post op recovery via her Instagram @mummymakeoverdrmgirl where she has shared her recovery from surgeries.
Joie is available for all our patient concierge duties from hospital discharge support, in room recovery support and even airport support should you be travelling.
xo
Heidi Owen - Concierge Director (Brisbane, the Gold Coast & Sydney)
I am passionate about making sure others feel prepared, relaxed and informed about their upcoming surgery. Having been a travelling patient on more than one occasion myself, I understand first-hand the stress and anxiety that comes with an upcoming procedure.
How will I know what I will need to recover, when I’ve never done this before? Who can support me along the way? How can I connect with like-minded people to ask questions about my recovery? These are the questions, and many more, that I had in the lead up to my surgery. As your Recovery Partner, I will ensure you have all the answers you need can connect you to others who are embarking on their plastic surgery journey also. You can rely on me as your 'virtual hand-holder'.
Why trust me as Your Recovery Partner?
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As a previous travelling patient myself, I will provide you with a proactive approach to your recovery. I have observed close to ten surgeries and have been given an insight in to why certain recovery techniques are not only super helpful but also very necessary.
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My passion is to see you recover as comfortably as possible.
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I strongly believe that preparing for and recovering from surgery should be an exciting time, not one full of planning and stress.
- I have spent close to five years supporting the plastic surgery experiences of others.
I created Pure You in March 2017 after travelling from Brisbane to Sydney to see Dr Michael Miroshnik for two separate surgeries. Travelling for surgery is overwhelming, there is no doubt about that. Throughout my own personal experiences and in consulting with other travelling patients, I have created a support network that is aimed to provide all of our clients with a service that supports them during their planning and recovery of surgery, with the focus being on what’s important: relax, recover and enjoy the upcoming new, pure you.
I am excited and honoured that you have given me and my team the opportunity to become your Recovery Partners.
You can book one of our Patient Concierge services here.
Pure You Patient Concierge
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